Privacy Policy

Professional English Translation of the Privacy Policy

Privacy Policy

This Privacy Policy explains how we will treat any personal data, including but not limited to payment information, and other data that we collect from you or from other sources or that you provide to us (referred to as "data") in order for you to access and use the website https://tuwayq.com/ and/or the Tuwayq.com mobile application (collectively referred to as the "Site"), and the services and applications (collectively referred to as the "Services"). We understand the importance of this data, and we are committed to protecting and respecting your privacy. Please read the following carefully to understand our practices regarding the data. By using our Services, you agree to the treatment of data in accordance with this Privacy Policy.

References to "we", "us", or "our" in this Privacy Policy refer to Al Arabiya International Information Technology Company, and references to "you" or "the user" refer to you as an individual or legal entity, as appropriate.

What data may we collect from you?

We may collect and process the following data:

• Data that you provide by filling out forms on the Site, including data that was provided when registering to use the Site and other registrations (e.g., social media logins) or subscribing to our Services or posting materials or requesting other services.
• Data that you provide to us, or that we may collect from you, when you report a problem you are having using our Site.
• Correspondence records in case you contact us.
• General, aggregated, and demographic non-personal data.
• If you download or use our mobile application, we may be able to access details about your location and mobile phone location, including your device's unique identifier.
• Details of transactions you have carried out through our Site and details of our preparation and delivery of the goods you have ordered.
• Details about your computer, including, for example, your IP address, operating system, and browser type, as well as data relating to your general use of the Internet (e.g., by using technology that stores or accesses data on your device, such as cookies, conversion tracking code, web beacons, and the like (collectively referred to as "Cookies")).
• Your email address and/or mobile phone number that was provided to us by others who confirmed to us that they had obtained your consent to share your email address.
• Any other data that we consider necessary to enhance your experience of using the Site.

How will we use your data?

We may use the data in the following cases:

• To provide you with the information, products, or services that you request from us or that we believe you may be interested in, where you have consented to be contacted for such purposes.
• To provide you with services based on your location, such as advertising, search results, and other content tailored to you.
• To fulfill the obligations arising from any contracts entered into between you and any other party using our Site, or between you and us.
• To improve our Services and to provide better and more personalized Services.
• To ensure that the content of our Site is presented in the most effective way for you and the device you are using to access our Site.
• To notify you of changes to our Site.
• For any other reason that we consider necessary to enhance your browsing experience on the Site.
• To manage incentive programs and fulfill your requests for these incentives, and/or to allow you to participate in contests and notify you in case of winning.

To whom may we disclose the data?

Our customers' data is a very important part of our business. Therefore, we only share data as described below and only with companies that follow practices that have benefits and protections that are at least equal to those described in this Privacy Policy:

• Other parties. To provide our Services, we may cooperate with other companies affiliated with us or third-party service providers (e.g., logistics companies used to deliver products to you, marketing companies, payment processors for online transactions, and others). These other companies may, in order to fulfill your transactions, store data in a digital wallet to make your use of our Services more efficient. You understand the importance of these companies having access to relevant data to perform their tasks. We ensure that these companies do not use the data for any other purpose. We may also receive data from these companies (e.g., delivery data and updated addresses), for the purpose of using it (e.g., to correct our records and deliver goods related to a purchase you have made). By using the Site, you agree to the transfer, storage, use, and disclosure of data between our affiliated companies and third-party service providers wherever they are located. These companies are contractually obligated to respect data privacy.
• Marketing and promotions. We may also use the data to provide you with information about goods and services that you may be interested in, as well as to enhance your browsing and use of the Site, service messages, new features and improvements, special offers, and events of interest. We may contact you through various channels, including but not limited to email, web notifications, posts, phone, app messages, WhatsApp messages, and news article transfer cards.

We may allow third parties to use the data, for example: we may provide the data to advertisers to help them reach their target audience so that we can comply with our obligations to advertisers (i.e., by displaying their ads to the target audience).

In addition, to participate in some of our contests and promotions, you may be asked to provide additional data. For example, if you win a contest, you may be asked to provide more personal data to confirm your eligibility and deliver the prize to you. This data is collected by us or by participating sponsors or promotion vendors. Please review the privacy policies of such third parties to understand how they use any data they collect.

Business transfers. In the event that our company or all of our assets are acquired, customer data will be one of the assets transferred to the new owner.

Protecting our Site and other sites. We disclose customer accounts and other personal data when we believe such disclosure is appropriate to comply with the law and law enforcement investigations, to protect the rights or property or safety of our users or others. This includes exchanging data with other companies and organizations for various reasons, including fraud prevention and credit risk mitigation.

Please note that our Site may contain links to and from websites of our network companies, advertisers, and affiliates. If you click on a link from any of these sites, please be aware that these sites have their own privacy policies and that we are not responsible for such policies. Please check the policies of those sites before submitting any personal data or other information to them.

How we store your data.

The data we collect from you may be transferred or stored in a location outside of Saudi Arabia. It may also be processed by staff working outside of Saudi Arabia. However, this staff - in addition to other tasks - is involved in fulfilling your request, processing payment details, and providing support services.

We will store the data for as long as is necessary in accordance with this Privacy Policy or as required by law. The data may be transferred, stored, processed, and used by our affiliates or third-party service providers. Your payment data may also be transferred and stored by our affiliates for payment processing and technical support.

What security standards do we apply?

We take the necessary technical, commercial, and administrative steps to ensure that the data is treated securely and in accordance with this Privacy Policy, in order to protect the data from unauthorized access, alteration, disclosure, or destruction. We may use, for example, encrypted electronic technology to protect data while it is being transmitted to our Site, as well as an external firewall and firewall technology on the host computer of our Site to prevent malicious network attacks. Only employees, service providers, and agents who need to know the data will be allowed access to it in order to carry out their work.

It is important for you to make sure that your password and the device you use to access our Site are protected to prevent unauthorized access by others. You are solely responsible for keeping your password confidential, for example, by making sure you log out after using a shared device.

Unfortunately, sending data over the Internet is not completely secure. However, we will do our best to protect the data, but we do not guarantee the protection of data sent to our Site, and you are solely responsible for the risks of sending any data.

How can you access and modify your data?

You can access a wide range of data about your account and your transactions with the Site for the purpose of viewing the data and updating it in some cases.

Examples of data that you can easily access on the Site:

• Updated data regarding your most recent purchases.
• Personal identification data (including name, email address, password, correspondence, and personal advertising preferences).
• Payment settings (including credit card information).
• Email notification settings.

You can opt out of receiving our marketing emails in the future at any time by adjusting your customer messaging preferences through the unsubscribe link in email messages. To shop through the mobile application, you will need to adjust the notification settings in the general section of your mobile phone.

In addition, our system will place cookies when you log in to the Site. This is to ensure a smooth and enjoyable user experience across the Site. You can disable cookies by changing your browser settings. However, if you disable cookies, it will affect how our Site works and you may not be able to access or use some or all of the features on the Site. For example, performance cookies collect information about how you use the Site, such as the pages you visit most often. This allows us to provide you with targeted and relevant options that enhance your browsing and use of the Site.

We may retain a copy of the data for compliance purposes, especially when you update your information, as we retain a copy of the previous data for our records.

What if we change our Privacy Policy?

Our business is constantly changing, so our Privacy Policy may be affected and may need to be changed accordingly. We will publish the current version of this Privacy Policy on the Site and it will remain in effect from the date of publication on the Site or from such date as we may specify as the effective date.

We may periodically send email reminders of our notices and terms, but you should check our Site regularly for the latest changes.

You should check the Privacy Policy regularly. Your continued use of the Site after any changes constitutes your acceptance of this Privacy Policy as amended.

How can you contact us?

If you have any questions about your data on the Site, please contact us and provide us with a detailed description of your questions and we will respond and address them