Don't have an account?
Yes, there is currently a trial period for the first 100 subscribers, lasting up to 6 months for free.
You don't need any prior experience; just start with us and register, and we will train you from A to Z.
Currently only in Saudi Arabia
All your customers will be able to purchase from your store, whether through the app or the website.
There are no warehouses for Tawiq.com, as many merchants faced issues with warehouses and the improper storage of products. Tawiq.com will deliver the representative to your doorstep to collect the order and then deliver it to your customer.
You can view the privacy policies and terms through the following link.
Yes, Tuwayq is documented on the Saudi Business Platform, and you can view the certification through the following link.
1- Click on the “Register with us” icon and start registering your information 2- After your information is verified, the contract and invoice will be sent for your subscription 3- You will be fully trained to master the platform
First, you must be a registered merchant with us. Then you can access the control panel by clicking on the black bar at the top of the page, “Control Panel.”
You can add your products with ease and learn how to upload them by following the explanation in the following link: * Note: Explanation and training are only exclusive to merchants registered on Tuwayq.com
You can manage your inventory and track the quantities available in the store with ease by following the explanation in the following link: * Note: Explanation and training are only exclusive to merchants registered on Tuwaiq.com
Tuwayq.com linked all payment and shipping methods and relieved the merchant of the trouble of adding them to the site
Tuwayq.com will market the platform in general and all registered stores will benefit from all Tawfiq.com marketing efforts as they will gain all the benefit and advantage from the marketing campaigns. We also provide a private marketing service for a nominal fee
You can handle payments and shipping by following the explanation in the following link: * Note: Explanation and training are only exclusive to merchants registered on Tuwayq.com
An agreement was signed between Tuwaiq.com and Hyperpay (the trusted payment gateway in the Middle East), under which all secure electronic payment cards such as stcpay - applepay - visa - madtercard are included.
You can deal with customer complaints and inquiries by following the explanation in the following link: * Note: Explanation and training are only exclusive to merchants registered on Tuwayq.com
Tuwayq.com provides merchants with Aramex, Ajax and Flow to ship heavy products.
Shipping costs are calculated automatically at the payment page, and the customer is responsible for them, not the merchant
You can find product pricing details by following the explanation in the following link * Note: Explanation and training are only exclusive to merchants registered on Tuwayq.com
You can deal with returns and exchanges by following the explanation in the following link: * Note: Explanation and training are only exclusive to merchants registered on Tuwayq.com
Yes, Tuwayq.com provides training on the platform and how to manage it, and training packages to prepare the novice merchant from scratch to become a professional in e-commerce.
No, you are not obligated as a trader to take training
Yes, all training packages and training on the platform will be recorded and the trader can refer to it at any time
Our system offers monthly or annual subscription packages that provide a range of services. We have four primary packages: Barakah 20/50 Package: Designed to support small businesses in starting their e-commerce journey and establishing a digital presence. Al-Aqeely Package: Tailored for individuals with small businesses, enabling them to engage in e-commerce at a low cost. The Merchant Package: Suitable for larger companies with multiple branches or outlets. The Supplier Package: Designed for companies that supply goods in large quantities. Package Selection The most suitable package for a merchant is determined based on the information provided during registration. Once the primary package is identified, the merchant can select additional sub-packages from the chosen primary subscription, depending on the specific services required for their business.
The appropriate basic package is automatically determined when the merchant registers, according to the number of branches and the size of his business. After that, the merchant can choose the sub-package according to his needs and budget..
You can view and renew your subscription through your account at this link.
You can view your subscription and freeze your subscription through your account at
Yes, you can add various services to your package at nominal prices.
No, the merchant does not need to connect any shipping method.com has provided many shipping methods for merchants such as Aramex and Ajax.
Tuwayq.com provides many shipping methods for merchants such as Aramex and Ajax.
Yes, heavy shipping feature is available for products
Yes, the frozen transportation feature for products is available
An agreement was signed between Tuwayq.com and Hyper-pay (the trusted payment gateway in the Middle East) which supports all secure electronic payment cards such as Stcpay - ApplePay - Visa - Mastercard.
Through the secure payment gateway Hyper-pay, financial processing will be done easily and safely, and your profits will be deposited in a short time.
After the customer receives the product, the weekly processing will be done within a week, after which it will be sent to you.
You can contact technical support through your personal account and create a ticket, after which the technical support team will contact you.
Our support for you as a merchant on Tuwayq.com starts from the beginning of your registration and training to shipping your shipments and receiving dues. Don't worry, our support for you and your customers is our top priority
You can create a support ticket through the customer account and specify the type of support required.
Our team is available to answer your questions and provide assistance as soon as YOU need it, no matter what time of day it is
Customers are able to return their products till 30 days after delivered.
With the best shipping providers, we ensure you will get your order as soon as possible.
Check Tuwayq.com and benefit from free shipping offers.